What is the appropriate emotional charge for this situation?
Since Daniel Goleman first coined the phrase “Emotional Intelligence” employees have been left with a quandry. They understand the basic principles of emotional intelligence but due to the physiological structures of the brain find it virtually impossible to act in an emotionally intelligent way when they are in a pressure situation.
This practical approach to emotional intelligence assist people to understand what being emotionally intelligent actually means in their circumstances – and everybody exists in a unique combination of environments. So there is no single right or wrong way of responding in emotionally charged situations.
A common misconception about emotional intelligence could be paraphrased as being able to maintain your cool when the chips are down. A more useful description may be to respond with the emotional charge that is appropriate for the severity of a situation.
