‘COMMUNICATING WITH L.O.V.E.’
(Listen, Observe, Verify and Engage).
This course teaches fundamental communication skills such as:
• Effective questioning skills
• Active listening
• Tonal messaging
• Difficult conversations with clients
• Challenging conversations with colleagues / customers
• Dealing with strong emotions
Course Content:
• Listening skills
• Theory on effective and ineffective communication
• Vocal awareness exercises
• Changing meaning through tone exercises
• Group discussions
• Interactive exercises
Learning Outcomes :
• To increase awareness of own communication skills
• To explore strategies to improve quality of communication
• To increase confidence in responding to difficult communication situations
• To enhance effectiveness of communication
Typical Results:
When coupled with our management programme the typical result from this programme is an immediate 10 – 20% improvement in customer satisfaction ratings.
